Reference

Our Terms, Your Rights

Access to 3Patti Baji and its services depends on your local law and eligible region — these legal terms set out what you can expect from us and what we ask of you.

Jurisdiction-Dependent AccessAccount & Wallet RulesbKash, Nagad, Rocket PaymentsData Handling PolicyContact & Dispute Paths
3Patti Baji Our Terms, Your Rights
DATA AND SECURITY

How We Handle Your Account Data

We collect only the information needed to operate your account, verify your identity, and process payments through bKash, Nagad, and Rocket. Your data is stored with encryption at rest and in transit. We do not sell account data to third parties, and we do not share your wallet details with game providers. You can request a copy of the data we hold or ask us to delete your account by contacting support through the Help Centre. We retain transaction records for as long as required under applicable financial regulations.

Cookie Policy We use essential cookies for session management and optional analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.
Account Security Login is protected by a one-time password sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.
Data Retention We keep account records and transaction histories for the period required by applicable law. When that period ends, records are deleted or anonymised in line with our retention schedule.
Your Rights You have the right to access, correct, or request deletion of personal data we hold. Submit a written request through the Help Centre and our policy team will respond within a reasonable period.
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about these terms, want to raise a dispute, or need to request changes to how we hold your data, the channels below are the right starting points. Our team handles account and policy queries during support hours and will escalate where a formal legal response is needed.

Email Support Send policy and account queries to our support address. We aim to respond to legal and data-related requests within a reasonable timeframe.
Live Chat For general account questions and wallet queries, live chat is the fastest route. Formal legal requests will be escalated from chat to our policy team.
Account Help Centre Log in to your account, navigate to Help, and submit a support ticket. This path creates a reference number useful for dispute tracking.

Common Legal and Policy Questions

These are the questions we get most often about our terms, data practices, and account rights. If your question is not answered here, contact us through the Help Centre with your account reference number.

Access depends on your local law and eligible region. We do not confirm legality for any specific jurisdiction. Check your local regulations before opening an account.

Both our platform terms and the wallet provider's own service conditions apply. Limits or fees set by bKash or Nagad on their side are outside our control.

Log into your account, go to Help Centre, and submit a data access request. Our policy team will respond and provide what we hold on your account.

Yes. Submit a deletion request through the Help Centre. We will close the account and remove personal data, retaining only what financial regulations require us to keep.

We will notify you at your registered contact address. You can dispute a suspension by contacting support. Funds held in your account wallet remain accessible during the review process.

Submit a ticket through the Help Centre with your transaction reference. Policy disputes are escalated from live chat to our team and reviewed against the transaction record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.